Interviews

Today i had a call with Miss Vanessa who is partnership of franchisee WinSoon Cafe Pandan Indah and have a short interview on phone. Actual Franchisor of WinSoon Cafe Pandan Indah is Mr.Kwa Win Soon, founder of WinSoon Cafe. Unfortually he was oversea. So I interview Miss Vanessa who is in-charge for franchisee department of WinSoon Cafe.

Product

1.       Why you choose this product to be your franchise business?

Since I was the founder of this franchise business, for sure I’m doing this franchise business. I had been chef for 20 years. And customers does like my Fish Head Noodle so much. So it make me continue on this business.

2.      Is that your product safe?

For sure it’s safe. We use fresh ingredient to make our Fish Head Noodle. Fresh prawn, fresh vegetable and fresh fish head. Everyday we will prepare our soap freshly.

3.      How you expand your business in the market?

Our partnership is Asia Pacific Food and Beverage. Mr Benjamin Ee, President of Asia Pacific F&B Franchise Sdn Bhd gives help in expose our franchisee.

4.      What you expect to achieve in the next 5 years?

Basically you will start earning money after 2 and the half of years. So in next 5 years time you might earn one more start-up cost of this franchising business.

5.      What is your product special personality to attract your customer?

Fresh, Tasty, Delicious 

Process

1.     Which kind of promotion been done to expand your business?

We promote our product through media which is SinChew newspaper.

2.      What training did you provide for franchising business?

Basically we provide all the stuff in restaurant like dining tables, chairs, decoration of restaurant, air condition, kitchen and so on. You just only need to pay the cost of your shop rent, electricity and water bill. For sure staff training we will provide too. Chef and Waiter will be trained and provided. Numbers of staff will consider.

3.      What type of management you use to achieve a success franchising business?

d    I think is consumers and contract. Our markets are getting large and large. Especially working area like PJ area and Puchong area. These area got more potential on this Food and beverage market. An acceptable contract also important to protect the franchisor to almost franchisees. 

I 

4.      What kind of services / repairs you get once you faced problems?

Depend which kind of problems you face. I think every problems we face we straight contact to their head office, else we settle ourselves.

5.      What is the overall numbers of franchisee in your area?

As i known, Pandan Indah area only have one branch. Others place like PJ got few branches such as PJ SS2, PJ new state.

Profitability

1.      How much of the start-up cost to start a franchising business?

It’s Rm600,000 to start-up this franchising business.

2.      What is the profit that a franchiser can get?

It's 80% of your total earn per month, exclude electricity water bill and rent.

3.      What is the cost if a franchiser continue in the franchise business for another 3 years?

Basically you will start earning money after 2 half years. 

4.      How much you spent in promote your product?

We did promote our product through media. We always try out some new menu within few months to attract more customers.

5.      Is there any others charges after I start my franchise business?

There's no charges. All you need to consider is the place and shop location which you want to start-up your franchise business.

People

1.      Who is your franchisor chairman?

Mr. Kwa Win Soon

1.      Who is your franchisor president?

Mr. Kwa Win Yao

2.      How many members do you have in your service department?

More than 10 people.

3.      Who is in-charge in advertising and promotion parts? Is the person in your company?

For sure is our company staff.

4.      Who will responsible in staff training and personal?

N     No answered

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